At Toursouvenirsmerch, we are committed to providing clear and transparent shipping information. This Shipping Policy explains our shipping area, order processing times, shipping methods, delivery estimates, shipping costs, free shipping eligibility, and order tracking for purchases made through toursouvenirsmerch.com.

Shipping Area

We currently ship orders within the United States.

Order Processing Time

Orders are typically processed within 1–3 business days.

Business days are Monday through Friday, excluding weekends and applicable holidays.

Our order cut-off time is 3:00 PM EST, Monday–Friday. Orders placed after the cut-off time may begin processing on the next business day.

Please note that processing time is separate from shipping time.

Shipping Methods, Costs, and Delivery Times

The estimated total delivery time includes both order processing time and shipping time.

Shipping Method	Processing Time	Shipping Time	Estimated Total Delivery Time	Shipping Cost
Standard Shipping	1–3 business days	5–10 business days	6–13 business days	$5.99
Express Shipping	1–3 business days	2–5 business days	3–8 business days	$19.99

Delivery estimates are calculated in business days and begin from the time your order is processed.

Free Shipping

Toursouvenirsmerch offers free shipping on orders of $80.00 or more within the United States.

If your order qualifies for free shipping, the available free shipping option will be displayed at checkout.

Order Tracking

Once your order has been shipped, tracking information will be sent to the email address provided with your order.

You can use the tracking information to follow the status and estimated delivery of your shipment.

Please allow some time for the carrier’s tracking system to update after your package has been shipped.

Delivery Time

Estimated delivery times depend on the shipping method selected at checkout:

Standard Shipping: 5–10 business days after processing.
Express Shipping: 2–5 business days after processing.

Including our 1–3 business day processing time, the estimated total delivery time is approximately 6–13 business days for Standard Shipping and 3–8 business days for Express Shipping.

These delivery times are estimates and are not guaranteed. Delivery may occasionally be affected by carrier delays, severe weather, holidays, high shipping volumes, or other circumstances outside our reasonable control.

Shipping Delays

We make every effort to process orders within the stated timeframe. However, occasional shipping or delivery delays may occur.

If your tracking information has not updated for an extended period or your package appears to be significantly delayed, please contact our customer support team for assistance.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible. We will make reasonable efforts to update the information before shipment, but we cannot guarantee that changes can be made once an order has been processed or shipped.

Toursouvenirsmerch is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete shipping information provided during checkout.

Order Tracking and Delivery Issues

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend checking around the delivery location and contacting the shipping carrier using the tracking information provided.

If you still need assistance, please contact Toursouvenirsmerch Customer Support and provide your order number and tracking information.

Contact Us

If you have any questions about shipping, delivery, or tracking, please contact us:

Toursouvenirsmerch
111 Bank St #154
Grass Valley, CA 95945
United States

Email: [email protected]
Phone: +1 (530)-477-1707
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time
Website: https://www.toursouvenirsmerch.com/

When contacting us about an existing order, please include your order number so we can assist you more efficiently.