FAQ
Welcome to the Toursouvenirsmerch FAQ. Below you can find answers to common questions about ordering, payments, shipping, tracking, returns, refunds, replacements, and customer support.
Ordering
How do I place an order?
Browse the products available on https://www.toursouvenirsmerch.com/, select the product and available options you want, add the item to your cart, and proceed through checkout.
Please review your shipping address, contact information, selected products, and order total before completing your purchase.
Can I change my order after placing it?
If you need to change information associated with an order, please contact us as soon as possible at [email protected].
We will make reasonable efforts to assist you, but changes may not be possible once an order has entered processing or has been shipped.
Can I change my shipping address?
If you entered an incorrect shipping address, contact us as soon as possible.
We may be able to update the address before the order is shipped. However, we cannot guarantee that changes can be made after processing has started or the package has been handed to the shipping carrier.
Payment
What payment methods do you accept?
Available payment methods are displayed during checkout. Depending on the options available for your order, payment methods may include:
- PayPal
- Visa
- Mastercard
Is my payment information stored by Toursouvenirsmerch?
Payments may be processed through third-party payment service providers.
Payment information necessary to complete a transaction may therefore be handled by the applicable payment provider according to its own privacy and security practices.
For more information about how personal information is handled, please review our Privacy Policy.
Shipping
Where does Toursouvenirsmerch ship?
We currently ship within the United States.
How long does order processing take?
Orders are typically processed within 1–3 business days.
Business days are Monday through Friday, excluding applicable holidays.
What is your order cut-off time?
Our order cut-off time is 3:00 PM EST, Monday–Friday.
Orders placed after the cut-off time may begin processing on the next business day.
What shipping options are available?
Our current shipping options are:
| Shipping Method | Processing Time | Shipping Time | Estimated Total Delivery Time | Shipping Cost |
|---|---|---|---|---|
| Standard Shipping | 1–3 business days | 5–10 business days | 6–13 business days | $5.99 |
| Express Shipping | 1–3 business days | 2–5 business days | 3–8 business days | $19.99 |
Delivery times are estimates and may be affected by carrier operations, holidays, weather, or other circumstances outside our reasonable control.
Do you offer free shipping?
Yes. Free shipping is available on orders of $80.00 or more.
The applicable free shipping option will be displayed during checkout when your order qualifies.
How can I track my order?
Once your order has been shipped, tracking information will be sent to the email address associated with your order.
Please allow some time for the shipping carrier to update the tracking information after shipment.
For complete shipping information, please review our Shipping Policy.
Returns
What is your return window?
Eligible returns may be requested within 30 days.
Please contact our customer support team within the applicable return period to begin the return process.
How do I return an item?
Returns are completed by mail.
To request a return, contact [email protected] and provide your order number and information about the item you want to return.
For an eligible return, we will provide return instructions and a return label that you can download and print.
Do I have to pay for return shipping?
No. Return shipping is free for eligible returns within the United States when you use the return method and label provided by Toursouvenirsmerch.
Do you charge a restocking fee?
No. Toursouvenirsmerch does not charge a restocking fee for eligible returns.
Refunds
How will I receive my refund?
Approved refunds are issued to the original payment method used for the purchase.
Depending on how you paid, this may include PayPal, Visa, or Mastercard.
How long does a refund take?
After your returned item has been received and inspected, approved refunds are processed within 5–7 business days.
Your bank, card issuer, or payment provider may require additional time to post the refund to your account after it has been processed by Toursouvenirsmerch.
For complete return eligibility and refund information, please review our Refund and Returns Policy.
Damaged, Defective, or Incorrect Items
What should I do if my item arrives damaged or defective?
Please contact [email protected] if you receive a damaged or defective item.
Include your order number, a description of the issue, and photos when reasonably necessary to help us review your request.
A replacement is available for confirmed damaged or defective items.
What if I receive the wrong item?
If you receive an item different from what you ordered, please contact our customer support team.
A replacement is available for confirmed incorrect items.
Please provide your order number and details about the item you received so we can review the issue.
Privacy and Security
How does Toursouvenirsmerch handle my personal information?
Information provided when you shop, contact us, or use our website is handled according to our Privacy Policy.
Our Privacy Policy explains the types of information that may be collected, how information may be used, and the privacy rights that may apply.
Does Toursouvenirsmerch use cookies?
Our website may use cookies and similar technologies to support website functionality, preferences, analytics, and other applicable website services.
For more information, please review our Cookie Policy.
Customer Support
How can I contact Toursouvenirsmerch?
You can contact our customer support team using the following information:
Toursouvenirsmerch
111 Bank St #154
Grass Valley, CA 95945
United States
Email: [email protected]
Phone: +1 (530)-477-1707
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time
Website: https://www.toursouvenirsmerch.com/
When contacting us about an existing order, please include your order number so we can locate your order and assist you more efficiently.