Refund and Returns Policy
At Toursouvenirsmerch, we want our return and refund process to be clear and easy to understand. This Refund and Returns Policy explains the conditions, timeframes, and procedures for returns, refunds, and replacements for purchases made through https://www.toursouvenirsmerch.com/.
Return Eligibility
We accept eligible returns within 30 days.
To be eligible for a return, your return request must be made within the 30-day return window.
Returned products should be in their original condition and include any original packaging or accessories that came with the product, where applicable.
Items that are damaged through misuse, improper handling, unauthorized modification, or normal wear after delivery may not qualify for a return unless otherwise required by applicable law.
30-Day Return Window
You may request an eligible return within 30 days from the date the order is delivered
We recommend contacting our customer support team before sending an item back so we can provide the appropriate return instructions and return label.
Returns sent without following the provided return instructions may take longer to identify and process.
How to Request a Return
To request a return:
- Contact us at [email protected] within 30 days of the applicable return period.
- Include your order number, the item you would like to return, and the reason for your return.
- Our customer support team will review your request and provide return instructions for eligible returns.
- A return shipping label will be provided for you to download and print.
- Securely package the product and attach the provided return label.
- Send the package according to the return instructions provided by our customer support team.
Please do not send a return to an address without first following the return instructions provided by Toursouvenirsmerch.
Return Method
Returns are accepted by mail within the United States.
Once your return request has been approved, we will provide instructions explaining how and where to send your return.
Return Shipping
Return shipping is free for eligible returns within the United States.
Toursouvenirsmerch provides the applicable return shipping label, which you can download and print.
Please use the return label and instructions provided by our customer support team to help ensure your return can be properly identified and processed.
Restocking Fee
We do not charge a restocking fee for eligible returns.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
When contacting us, please provide:
- Your order number
- A description of the issue
- Photos of the product or packaging when reasonably necessary to help us review the issue
For confirmed damaged, defective, or incorrect items, a replacement is available.
Our customer support team will provide instructions based on the circumstances of your order.
Exchanges and Replacements
We provide replacements for damaged, defective, or incorrect items.
If you experience one of these issues, contact [email protected] with your order information. We will review the request and provide the appropriate replacement instructions.
For other situations where you would prefer a different product, please contact our customer support team to determine the available return options.
Return Inspection
After your returned item is received, it will be inspected to confirm that it meets the applicable return requirements.
We will notify you if additional information is reasonably required to process your return.
Refund processing begins after the returned item has been received and inspected.
Refunds
For approved returns, refunds are issued to the original payment method used for the purchase.
Depending on the payment method used for your order, this may include:
- PayPal
- Visa
- Mastercard
We do not issue refunds to a different payment method from the one originally used for the transaction.
Refund Processing Time
After your returned item has been received and inspected, approved refunds are processed within 5–7 business days.
After Toursouvenirsmerch processes the refund, your bank, card issuer, or payment provider may require additional time to post the refund to your account. Processing times after a refund is issued depend on the applicable financial institution or payment provider.
Refund Method
Refunds are returned to the original payment method.
For example, if an eligible order was paid using Visa, the approved refund will be issued back through the original Visa payment method. The same principle applies to Mastercard and PayPal transactions.
Late or Missing Refunds
If you have received confirmation that your refund has been processed but have not yet received the funds, please allow time for your bank, card issuer, or payment provider to complete its processing.
If the expected processing period has passed, you may contact your payment provider for additional information.
You may also contact Toursouvenirsmerch Customer Support at [email protected] with your order number so we can review the status of the refund from our side.
Return Summary
| Return Policy Detail | Information |
|---|---|
| Return Country | United States |
| Return Window | 30 days |
| Return Method | Return by mail |
| Return Shipping | Free return shipping |
| Return Label | Download and print |
| Restocking Fee | None |
| Refund Method | Original payment method |
| Refund Processing Time | 5–7 business days after the return is received and inspected |
| Replacements | Available for damaged, defective, or incorrect items |
Contact Us
If you have questions about a return, refund, or replacement, please contact us:
Toursouvenirsmerch
111 Bank St #154
Grass Valley, CA 95945
United States
Email: [email protected]
Phone: +1 (530)-477-1707
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time
Website: https://www.toursouvenirsmerch.com/
When contacting us about a return or refund, please include your order number so we can locate your order and assist you more efficiently.
Related Policies
For additional information about ordering from Toursouvenirsmerch, please review our:
- Shipping Policy
- Privacy Policy
- Terms and Conditions, if applicable
These policies provide additional information about shipping, website use, privacy practices, and other terms related to purchases made through Toursouvenirsmerch.